If you discover any quality issues upon receiving the products, please contact your dedicated sales representative immediately and provide relevant photos or videos. Our QA/QC team will verify the issue and provide a solution within 24 hours.
A Yes. We offer sample customization and shipping services. Please consult our sales team regarding specific sample policies (costs, quantities, and lead times).
A Lead times depend on product complexity, order volume, and current production schedules. Generally, mass production can be completed within 15-30 days after sample approval. The specific timeline will be stipulated in the contract.
A We arrange shipments based on your designated port (Shenzhen is our standard export port). If damage occurs during transit, please retain the original packaging and evidence of the damage; we will assist you in coordinating with the logistics provider regarding claims.
A Yes. Our products have obtained multiple international certifications, such as CE. We can provide quality documents - including COAs (Certificates of Analysis) - along with the shipment to meet your customs clearance and market access requirements.
